Ø Service. By using a modern agency management computer system agents are able to process many more transactions than when we used pen, paper and file folders. This efficiency is evident whenever you call for a Certificate of Insurance, an ID card or some other documentation. All the documents and forms pertaining to your policy are available at our fingertips. Transactions that used to take days or hours are now routinely completed in minutes. You have better things to do than wait for paper to clear with an insurance company and modern agency systems help expedite our service to you.
Ø Choices. We can now quote your insurance with multiple companies all at one time. The ability to quickly get these comparative quotes enables us to quickly find and offer the best rates without you having to waste time shopping around.
Ø Time. We can now be contacted 24 hours a day, 7 days a week via e-mail or through the agency website. No more waiting until Monday morning to get in touch with an agent.
Ø Payments. Is your bill due? Do you need to make that payment today? We can process your payments via electronic check, credit card, debit card or most any other form that is convenient to you, either over the phone or in person and that payment will be credited to your account immediately. Of course you can also pay in cash at the office.
Ø Your data is more secure. At Farm Country Insurance we store all your data on secure servers “in the cloud”. It is encrypted and password protected. Nothing is kept locally, so your data is as safe as we can make it. Compare this to an office with file cabinets full of paper containing highly sensitive data that was much less secure.
Ø Not all Technology is Good. A great example of technology that most people hate is the ubiquitous automated phone system. At Farm Country Insurance, we hate them as much as you do. When you call us during normal business hours a live person answers the phone and usually he or she is the one who can immediately take care of your needs. The only time you get an answering machine is when the office is closed and then we get back to you first thing, the next business day.
Sometimes people think of rural Vermont as being a technological backwater, not in touch with the modern world. We at Farm Country Insurance feel that we have harnessed the best of the technology available to aid our clients while not buying into things that have a negative impact on service.